> ## Documentation Index
> Fetch the complete documentation index at: https://modem.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Capture email feedback through dedicated inbound addresses

The email integration lets you capture feedback sent via email, routing it into Modem alongside your other data sources. Emails are analyzed and categorized like messages from any other source.

## Prerequisites

* A Modem organization

## Setup

<Steps>
  <Step title="Enable email integration">Go to **Settings** → **Integrations** → **Email** and click **Enable**.</Step>

  <Step title="Get your inbound address">
    Modem generates a unique inbound email address for your organization. You can optionally add a prefix (like `bugs` or `support`) to
    make it more readable: `your-prefix-a1b2c3d4e5@inbox.modem.dev`
  </Step>

  <Step title="Start sending emails">
    Send emails directly to your Modem inbound address, or CC/BCC it on existing conversations to capture them.
  </Step>
</Steps>

## People Matching

Email addresses are key identifiers for linking people across platforms. If a user emails from `jane@acme.com` and has the same email in Slack, they're linked into a single person profile. Email domains also help with company association.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Emails not appearing">
    * Check that you're sending to the correct Modem inbound address - Test by sending a test email directly to the inbound address
  </Accordion>

  <Accordion title="Thread context missing">
    * Email threading relies on subject lines and message references - Preserve subject lines and reply chains for best results
  </Accordion>
</AccordionGroup>

## Disconnecting

To stop capturing emails:

1. Stop sending to or CC/BCC-ing the Modem inbound address
2. In Modem: **Settings** → **Integrations** → **Email** → **Disable**

Historical email data remains in Modem after disconnection.