The 6 best Frill alternatives in 2026
Frill runs the pattern Canny made standard, at flatter prices. Customers post ideas on a board, vote, and follow a public roadmap, with a changelog and optional surveys alongside. Its tiers are Startup at $25 a month, Business at $49, Growth at $149, and Enterprise at $349, with unlimited teammates on every one and a 14-day trial that takes no card. There's no permanent free plan, and privacy controls, surveys, and white-labeling are paid add-ons below Growth. A one-click CSV import from Canny, Aha, Upvoty, and Fider preserves ideas, votes, and statuses, which is what makes moving to Frill cheap.
Frill also ships an AI browser extension for teams whose feedback arrives as support tickets. Highlight a passage in a Zendesk, Intercom, or Help Scout conversation and click the Frill icon, and its AI drafts a board idea from the thread for someone to approve. That solves the typing, and it leaves the rest of the chain intact. The draft becomes a post that needs votes and a status, and pruning the board when requests go stale is still somebody's standing job.
Shoppers here split by what's missing. Some want a bigger or cheaper board than Frill's tiers allow. Others have kept a board live for a year while the complaints that mattered piled up in Zendesk and Slack, and want those complaints reaching an engineer without anyone retyping them into a post. We build Modem, and that second gap is the one we hear about most, so it leads this list. If the board itself is what's missing, the five options after it are the ones to weigh.
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report writtenThe short version
| Tool | Shape | Best for |
|---|---|---|
| Modem | No board; reads Slack, Discord, support, and calls into filed issues | Requests that never get posted anywhere |
| UserJot | Board and roadmap with a free tier and no seat math | Teams who liked Frill's flat pricing but hit its tier caps |
| FeatureOS | Heavier board suite with a knowledge base and AI tagging | Teams who want more surface area and accept per-seat billing |
| Canny | The most established standalone board, priced by tracked user | Teams who want the proven option and have predictable community size |
| Featurebase | Board bundled with changelog, help center, and AI support inbox | Teams consolidating support and feedback under one vendor |
| Upvoty | Tiered voting board that gates roadmap, then changelog, behind higher plans | Teams who only need the piece their tier already covers |
1. Modem — for when the board stayed empty
Modem has no board. It watches where customers already write to you, across Slack, Discord, support tools, email, and sales calls, merges repeat mentions of one request into a single topic with a running count of the accounts behind it, and opens Linear, Jira, or GitHub issues carrying the requesters and the sentences they wrote.
The clearest way to see the difference is to follow Frill's extension one step further. Frill's chain ends at a drafted post awaiting approval. Modem's ends at an assigned issue in the tracker your engineers already work from, and when the fix ships it answers the people who raised it, in the threads where they raised it. There's a free tier, and paid plans open at $80/month with no per-seat charge, which is the flat-billing logic that drew you to Frill in the first place.
Where it fits: teams whose requests already arrive as sentences in Slack threads and support tickets, and teams who've stopped believing their board reflects demand. Where it doesn't: Frill's public roadmap does a job Modem has no answer for, showing customers what's coming and setting expectations before they ask. Modem has no customer-facing page at all, and it covers neither the changelog nor the surveys, so a team using all four of Frill's surfaces would be replacing one and rehoming the other three. Our feedback board alternative page lays out the trade.
2. UserJot
UserJot runs Frill's shape and prices by feature tier, so every plan, including the free one, carries unlimited users and posts. Paid tiers are $29/month for Starter and $59/month for Professional, which adds SSO and unlimited integrations. If Frill's flat pricing was the draw and its idea and survey caps were the irritation, this matches on both counts.
Where it fits: teams who want Frill's pricing philosophy taken further, with a free tier to start on. Where it doesn't: boards are capped below the top tier, two on the free plan and five on Starter, so a team running a board per product line hits a ceiling Frill's tiers didn't impose.
3. FeatureOS
FeatureOS covers Frill's territory and adds a knowledge base, forms, and AI features from the entry tier. Pricing starts at $60/month for five boards and five seats, and reaches $250/month for unlimited boards and a dedicated customer success manager, with extra boards and seats at $15/month each.
Where it fits: teams who want a heavier suite than Frill offers and accept per-seat billing for it. Where it doesn't: the $15 per extra board and per extra seat is the growing bill flat pricing was protecting you from, so a widening team erodes the reason you left Frill.
4. Canny
Canny is the most established version of this pattern, with posts, votes, statuses, and a public roadmap, running longer and with a bigger install base than any option here. It prices by how many people post and vote, a different meter than Frill's flat per-team tiers, so an active community can end up costing more than Frill's Enterprise tier. Our Canny alternatives guide breaks down the tier math.
Where it fits: teams who want the most proven board and can predict how many people will post and vote. Where it doesn't: tracked-user pricing charges you for engagement, so a community that grows the way you want it to is the case where the bill hurts most.
5. Featurebase
Featurebase wraps the board together with a changelog, help center, and an AI support inbox, billed per admin seat with an added fee per resolution once the AI agent is switched on. Next to Frill's smaller footprint it's the consolidation play, worth it only if you'd otherwise buy those pieces separately. Our Featurebase alternatives guide walks the full field.
Where it fits: teams replacing a helpdesk and a feedback tool at once, with the budget the bundle implies. Where it doesn't: if you only ever wanted the board, per-admin-seat billing climbs with every admin you add where Frill's Business tier holds flat, and the help center and support inbox go unopened.
6. Upvoty
Upvoty looks like Frill's closest peer on price, but what Frill bundles into one tier is split across three: the public roadmap on the $15 Power plan, the changelog on the $25 Super plan, unlimited projects and an MCP server on the $49 Hyper plan. Matching Frill's $49 Business plan takes Upvoty's Super tier at minimum.
Where it fits: teams who know which single piece they need, whether that's the board, the roadmap, or the changelog. Where it doesn't: anyone reading "cheap and simple" as "all-inclusive". A team that had grown into Frill's add-ons loses them here.
How to choose
Rule options out rather than in, since the disqualifiers are sharper than the selling points. FeatureOS is wrong once your team is wide enough that $15 a seat rebuilds the bill you left Frill to escape. Featurebase is wrong unless a support inbox is part of the purchase, because otherwise you're buying four products to use one. Canny is wrong if your community is growing fast, since its meter charges for exactly that growth. Upvoty is wrong the moment you need two of its pieces at once, when tier gating overtakes Frill's flat plan. What's left is UserJot, which is the closest thing here to Frill with the caps removed.
None of that reaches the team whose board sat quiet for a year while the same handful of complaints kept surfacing in support tickets and sales calls. Swapping in a cheaper board carries the silence over to the new vendor. What changes the count is reading those tickets and calls directly, which is the aggregation problem every board on this list leaves to you.
