Auth & Onboarding

  • Enterprise SSO and SCIM. Require SAML sign-on for your verified domains and sync members and roles automatically, on the Enterprise plan. SSO docs

Agent

  • Modem in ChatGPT. Add the Modem plugin from the ChatGPT plugin directory and ask it what your users are saying, without leaving ChatGPT. Add Modem in ChatGPT
  • Agent activity. Review every action the agent took and what came back, in one audit log. See activity
  • Remembered approvals. Approve an agent action once, for the session, or permanently, and revoke it whenever you want. Agent docs

Automations

  • Automation usage. A new Automations tab under Usage shows what each automation spent and found, day by day, for this and past billing periods. See your usage

Sources

  • Sources. Open the conversations and tickets behind any topic and filter them by company, person, source, or state. See your Sources

Integrations

  • Front. Bring your shared-inbox conversations into Modem. In beta. Front docs
  • Canny. Feature requests and comments from your Canny boards cluster with the rest of your feedback. Canny docs
  • Fathom. Fathom call transcripts come in, so the agent can tie what a customer said on a call to a topic. Fathom docs
  • Microsoft Teams. Channel conversations from Teams are now a source, ingested the same way as Slack. Microsoft Teams docs
  • Sentry. User Feedback reports show up in your topics next to your other sources. Sentry docs

Stories

  • Stories. Spot larger trends across your topics in a rich, digestible format. In beta, let us know what you think. Open Stories

Agent

  • Agent confirmations in Slack. The agent now confirms in Slack before it sends a message, creates a ticket, or takes another write action. Read-only stays instant. Agent docs
  • Chart rendering. Ask the agent, in Slack or on the web, for a chart and it renders inline, built from your data.

Integrations

  • GitLab. Connect GitLab to bring merge request and issue comments into Modem, and let the agent act on them. In beta. GitLab docs
  • Gong. Connect Gong to capture call transcripts and participants, so the agent can tie what customers said on calls to topics. In beta. Gong docs

Automations

  • Discord output. Send automation output to Discord channels, alongside Slack and email. Discord docs
  • Modem notifications channel. Set a default output channel inside Modem so your automation output has a home, alongside Slack, email, and Discord. Enable in Settings

Platform

  • Data scrubbing. Org-configurable redaction rules strip sensitive data before it reaches your topics, with a settings UI, so PII stays out of Modem. Data scrubbing docs

Integrations

  • Salesforce. Connect Salesforce to query accounts, contacts, and opportunities, and weigh feedback against your pipeline. Salesforce docs
  • Stripe. Connect Stripe to see revenue alongside feedback, trigger automations by trial or paying status, and sort feature requests by retention revenue. Stripe docs
  • Pull topics into your AI tools. Connect Modem's MCP server to OpenCode, Claude, Cursor, or any client to pull topics and more into your existing tools. Coding agents docs
  • Public API is live. Access the same data you see in the dashboard, programmatically. API reference

Automations

  • Multiple triggers per automation. Listen for multiple events across sources in a single automation.
  • Configurable delay. Event-triggered automations can wait up to seven days before running.
  • Reply in Slack threads. The agent responds in tagged and automation-started Slack threads when it helps.
  • Failure alerts. When a scheduled run fails, Modem DMs the automation's owner with the details.

Agent

  • Artifacts as Slack files. Sandbox artifacts arrive as native Slack file uploads, so you download or preview reports, CSVs, and images right in the thread.

Billing

  • New pricing plans. Restructured tiers to better fit how teams use Modem. See plans
  • Pay-as-you-go. Usage-based billing with budget caps, so you pay for what you use. See plans

Integrations

  • Jira, Jira Service Desk, and Zendesk. Sync issues and tickets and let the agent act on them.
  • Modem in Discord. Mention the agent in Discord to ask questions and get work done without leaving your server. Discord docs
  • MCP server. Connect Modem to your own AI tools and assistants over MCP. MCP servers docs

Product & Workflows

  • Claude Code agent. Hand off bug fixes and feature work to a coding agent. Coding agents docs
  • GitHub triggers by repo. Filter GitHub-triggered automations by repository.
  • Internal-only Slack destinations. Restrict automation messages to internal channels, now the default.
  • Revamped topics view. Quick views for needs-triage and unresponded, plus advanced filter options. Topics guide

Agent

  • Agent Skills. Save reusable instructions that shape how the agent handles specific workflows. Skills docs
  • Agent Memories page. View and manage the persistent facts the agent has learned about your org. Agent docs
  • Live GitHub issue state. The agent queries current GitHub issue state, so automation reports reflect where things stand.
  • Faster, smoother responses. Improved agent streaming performance and responsiveness.

Automations

  • Automation templates. One-click recipes to start from. Automations docs
  • New create and edit page. A cleaner, simplified layout for building automations.

Topics

  • Inline include and exclude. Flip a topic filter between include and exclude in place with is / is not toggles. Topics guide
  • Cleaner list by default. The topics list hides discussions and very-low-priority items by default. Topics guide

Integrations

  • Intercom read-only mode. Connect Intercom without granting write access. Intercom docs
  • Per-repo GitHub issue ingestion. Choose which repositories feed issues into Modem. GitHub docs

Platform

  • Billing lifecycle emails. Plan-aware emails, usage warnings, and credit-allowance notifications.
  • Steadier login. Signed-in users are no longer forced to re-authenticate when they visit the login page.

Topics

  • Topics track their PRs. Topics auto-link to related pull requests as they open, merge, and close. GitHub docs
  • Lifecycle timeline. A topic's action timeline shows the full lifecycle from started to merged to resolved to dismissed. Topics guide
  • Customizable prioritization. Topic prioritization is more accurate, with customizable scoring guidance and visible reasoning. Topics guide

Integrations

  • Notion. Connect your Notion workspace and the agent can search and reference your pages and databases. Notion docs
  • Linear customer records. The Linear integration reads Linear customer entities. Reconnect Linear to enable it. Linear docs

Agent

  • Interactive entity cards. Agent responses include clickable cards for topics, people, and companies. Agent docs

Dashboard

  • Reorganized settings. Settings are grouped into sections with icons and a collapsible mobile nav.
  • Better mobile experience. Improved layouts across agent chat, company detail, and settings.
  • Redesigned Slack channel settings. See and edit context per channel. Slack docs
  • Private repo issues filtered. Private-repo GitHub issues are filtered from ingestion by default. GitHub docs

Topics

  • Advanced filters. Build complex filter combinations on the topics list. Topics guide
  • Team-involved indicator. The list flags topics your team has already responded to. Topics guide
  • Redesigned topic detail. A cleaner layout with improved chat threading.
  • Inline category and issue-type edits. Edit a topic's category and issue type from the detail page.
  • Promote a conversation into a topic. Turn any conversation group into its own topic. Topics guide

Agent

  • Edit automations with the agent. Create or tweak automations with the agent. Automations docs
  • Agent memory across chats. The agent saves and recalls memories you set from one conversation to the next. Agent docs

Integrations

More

  • Emoji shortcodes. Shortcodes like :rocket: render as real emoji.
  • Company avatars on tooltips. Company avatars show correctly on people tooltips.
  • Early Adopter Program. Owners can opt in from settings to get new features first.

Agent

  • Clarifying questions with buttons. The agent asks multiple-choice questions with clickable options. Agent docs
  • Thumbs up and down. Rate agent responses in the transcript. Agent docs

Automations

  • Output channels. Set where an automation delivers, email, Slack, or specific people, separately from the prompt. Automations docs
  • Continue with the agent. Automation emails link into the agent chat to pick the conversation back up. Automations docs
  • Merged-PR trigger. Fire an automation when a GitHub pull request merges. GitHub docs
  • Capabilities model. Tool access uses the same unified capabilities picker as agent chat.

Integrations

Settings

  • Slack channel table. A sortable, filterable channel list with bulk watch and unwatch. Slack docs
  • Primary email settings. Change your primary email from a linked GitHub or Google account.

Platform

  • Forwarded email parsing. Modem detects forwarded emails and captures the original sender and content.
  • Alerts for all members. High-priority topic alerts go to all org members, not just owners.

Agent

  • Don't Ask mode. Turn on Don't Ask mode and the agent auto-approves tool actions to run a task start to finish. Agent docs
  • Rich entity cards. Topics, people, and companies render as interactive preview cards in responses. Agent docs
  • Share conversations. A share button sits at the top of the chat header for one-click access.
  • Prompt cookbook. Simplified prompt suggestions in a new layout.

Automations

  • Event-triggered automations. Automations fire on events, like a new high-priority topic, not just a schedule. Automations docs
  • Model selection. Choose Fast, Balanced, or Smart for each automation. Automations docs
  • Per-automation tool controls. Choose which tools each automation can use. Automations docs
  • Redesigned schedule UI. A cleaner daily and interval scheduling interface.

Billing

  • New billing page. Cumulative usage graphs and projected usage.

CRM

Platform

  • Per-channel Slack ingestion. Control which Slack channels are ingested from the Channels settings page. Slack docs
  • Image OCR on ingestion. Images and screenshots are OCR-scanned during ingestion, so their text feeds topic analysis.
  • Faster page loads. Topics, People, and other list pages load noticeably faster.

Agent

  • Image understanding in Slack. The agent reads a screenshot shared in a thread, extracts its text, and answers questions about it. Slack docs
  • Bulk Slack messaging. Send the same message to multiple channels or users with a single approval. Slack docs
  • Slack Connect write guard. A Slack setting blocks the agent from posting in externally-shared channels. Slack docs
  • Accurate token usage. The token usage bar shows actual usage instead of inflated counts.

Integrations

  • MCP Servers. Connect external tool servers like Sentry or DevCycle so the agent can use their tools, configured per org and shared across members. MCP servers docs

CRM

  • Auto-create companies from Slack. People from external Slack workspaces roll up into Company records automatically. Slack docs
  • Company merge. Merge multiple companies into one, consolidating domains, people, and Slack workspaces. People guide

Platform

  • Faster page loads. Parallelized queries across Topics, Channels, People, and Company pages.
  • Fewer duplicate topics. Rapid-fire conversations no longer produce duplicate topics.
  • Docs rewrite. Every docs page rewritten for accuracy and clarity. Quickstart

Agent

  • Claude Opus 4.6. The agent runs on Claude Opus 4.6. Agent docs
  • Cursor and Devin. Delegate coding tasks from chat, enriched with the relevant feedback and user context before handoff. Coding agents docs

Dashboard

  • Scheduled tasks redesign. Review and change scheduled tasks more easily. Automations docs
  • Compact priority icons. Topic priority displays more compactly with updated iconography.
  • In-app support. Chat with the team from Support in the sidebar.

More

  • Discord display names. Discord participants show display names instead of raw user IDs.
  • Docs site is live. modem.dev/docs hosts getting-started guides, integrations, and example usage. Quickstart

Agent

  • Stop generation. Halt an agent response mid-stream. Agent docs
  • Message queuing. Queue follow-up messages while the agent works, and they send when it finishes. Agent docs
  • Edit queued messages. Change a queued message before it sends.
  • Better tool approvals. See the full Slack message or email content before approving, with a badge when you are the recipient.
  • Timezone-aware queries. Time questions like "what happened yesterday" use your timezone.
  • Longer conversations. Conversations auto-compact at the token limit instead of erroring out.

Topics

  • Filter by company. Filter the topics list to specific companies. Topics guide
  • People in the sidebar. Topics show unified People with company info instead of raw participants.

People & Companies

  • VIP flags. Mark important people and companies as VIPs. People guide
  • Add a person to a company. Assign people to a company from the company page.

More

  • Discord image OCR. The agent reads and analyzes images posted in Discord.
  • Keyword descriptions. Add optional descriptions so the agent knows when to apply each keyword.

Agent

  • Semantic topic search. Find related topics in natural language, not just keywords. Topics guide
  • Rich issue cards. Linear issues and GitHub PRs render as interactive cards with status, priority, and metadata. Agent docs
  • Date range selector. Choose a 30-day, 90-day, or 6-month window for your queries.
  • Clearer tool labels. See "Searching for billing complaints" instead of a generic "Querying database".
  • Query scheduled tasks. Ask the agent about your recurring tasks and automations.
  • Write-action approvals. The agent prompts for approval before write operations like posting to Slack or creating issues.
  • Submit feedback. Share feedback about Modem from the agent chat.

Topics

  • Merge topics. Combine duplicate or related topics into one, keeping all history. Topics guide
  • GitHub PR linking. Topics link to relevant pull requests automatically. GitHub docs

Integrations

  • Slack auto-join. Modem auto-joins new Slack channels matching your prefixes. Slack docs
  • Linear default team. Your preferred team is remembered when creating issues. Linear docs

Dashboard

  • Shareable conversations. Share read-only agent chat transcripts with your team.
  • Fixed Select All. Bulk selection works correctly on People and Companies pages.

People

  • Smarter name enrichment. Profiles update display names when a username resolves, like "jdoe" to "John Doe". People guide
  • Welcome emails. New team members get a personalized onboarding email when they join.

Auth & Onboarding

  • Magic Link sign-in. One link in an invitation email authenticates and joins you instantly. Quickstart
  • Auto-Join for organizations. Admins can auto-admit users by email domain, GitHub org, or Slack workspace membership. Team management docs
  • Last-used login hint. The login page shows which sign-in method you used last time.

Agent

  • Rich issue and PR cards. Linear issues and GitHub PRs render as interactive cards with status, assignee, and quick links. Agent docs
  • Better error messages. Clearer, actionable explanations when a database query fails.

Navigation

  • Scheduled Tasks in the sidebar. Scheduled Tasks moved to the main sidebar for easier access.
  • New keyboard shortcut. Press Cmd or Ctrl + Shift + O to start a fresh agent conversation.
  • Channels in Organization Settings. Channels configuration moved into Organization Settings.

GitHub

  • Repository selection. Choose which repositories to monitor instead of enabling all. GitHub docs
  • Connection overview. See your connected GitHub org avatar and subscription count at a glance.

Notifications

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