Customer feedback that reaches engineers directly.
Modem turns support, chat, and analytics into developer-ready context and routes each topic to the engineer who ships it.
Slack
now
csv export broken again??
Intercom
2m
New conversation: export times out
GitHub
9m
#2210 Export 504s over 10k rows
Linear
1h
Customer escalation: exports
Ask a follow-up
"which customers hit this most?"
Pull a report
impact by plan and segment
Set up an automation
recurring: watch for regressions
Implement the fix
ENG-318 assigned, loop closes
Modem
4 sources · 23 reports
CSV exports failing — routed, ENG-318
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See how we transform cross-platform information into insights that drive product execution.
Why engineering teams move to Modem
For the people who ship
Engineers get the feedback and the context they need to act, right where they already work.
Prioritized by real demand
AI classifies and ranks every request by how many customers are asking, as it arrives.
Customer context included
Every topic carries the original quotes and the people behind them.
Modem vs Productboard
| Productboard | Modem | |
|---|---|---|
| Built for | Product managers | Engineers |
| Core job | Roadmap planning | Routing feedback to engineers |
| Prioritization | Framework-based scoring | Ranked by real demand, automatically |
| Feedback path | Feeds a roadmap | Reaches whoever ships the fix |
| Where you work | A planning hub | Your dev tools |
Modem works with your whole stack.
Support, chat, analytics, code. One triaged feed.
Zendesk
Intercom
Jira Service Desk
Slack
Discord
Microsoft Teams
Email
Gong
Linear
Jira
Notion
GitHub
GitLab
Stripe
Salesforce
PostHog
Sentry
Cursor
Devin
Claude CodeX, Fathom, Amplitude, Mixpanel coming soon.
Because coding isn't the slow part
Teams are still spending too many cycles chasing down feedback, curating their backlog, and following up with users. Tedious work often done by a single person who holds all the context and bottlenecks execution. Modem fixes that.
Build what's actually important
Every bug report, every feature request, automatically clustered and prioritized
Unified company & user profiles to understand who matters and who can wait
Spot emerging trends before they become fires
New ConversationWhat are the biggest issues my customers are facing?
Here are three conversations from this week with lots of activity and high priority customers:
High
High
Medium
ProductI've been encountering frequent timeout errors when trying to search in the web app
@modem can you make a ticket for this, include any other relevant conversations, and assign me?
Done! This problem has been mentioned by two external customers as well. I've included a rollup in the ticket.
Timeout issues when searching in web app
Issue ENG-2831 in Linear
Multiple customers have reported timeout errors when searching in the web app. Here is...
Act on problems you didn't know you had
Get alerted to user concerns as they happen, not days later
Create detailed tickets automatically or straight from chat
Delegate tasks to coding agents with the context they need to be successful
Close the loop at scale
Notify customers when their requests ship
Generate user-tailored release notes from GitHub PRs and Linear tickets
Automate personalized recurring digests, triage reports, and more in plain English
New ConversationCan you send our customers release notes every Monday at 9am based on what we've merged?
I created a scheduled task to post release notesfor your customers based on your team's Github and Linear history:
Post Release Notes
Every Monday at 9am PT
Would you like me to ask you first with the notes for approval?
Not just an agent – a multiplayer platform
Built on a real-time discussion graph
Long-term memory sourced from user and team discussions
No tagging, no triaging — it just organizes itself
Semantic search that finds what you mean, not just what you type
Close the product gap
