What customers say on calls, connected to everything else they said.
Modem ingests transcripts from your recorded Gong calls, resolves the speakers into the same people and companies as every other source, and clusters what they said into topics.
How Modem works with Gong
Capture transcripts from your recorded Gong calls and connect what customers say on calls to your other sources.
Calls become conversations
Recorded calls are ingested as conversations, grouped into topics, and classified like any other feedback source.
Speakers resolved
The people on a call are matched to the same people and companies Modem sees in Slack, support, and email.
You choose the scope
Pick which Gong workspaces to capture and whether internal calls are included.
One pipeline for everything your customers say
Gong is one of the places Modem listens and acts. Everything lands in one prioritized view at app.modem.dev, grouped by what people are actually asking for and tied to the people and companies who raised it.
How to connect Gong
Connecting takes a few minutes. You need a Modem account and permission to authorize Gong for your team.
- 1
Create a Modem account
Sign up at app.modem.dev/auth/signup. Modem has a free plan, so you can connect your first sources without paying.
- 2
Connect Gong
In your Modem organization, go to Settings, then Integrations, then Gong, and authorize the connection.
- 3
Choose what Modem captures
You decide the scope: which channels, projects, or workspaces Gong feedback comes from. Nothing outside your selection is read.
- 4
Watch topics form
New Gong activity is classified and clustered into topics automatically, alongside feedback from your other connected sources.
Common questions about the Gong integration
What does Modem capture from Gong?
Transcripts and participants from your recorded Gong calls. Calls are ingested as conversations, classified, and grouped into topics with your other feedback.
Does Modem capture internal calls?
Only if you choose to. You pick which Gong workspaces to capture and whether internal calls are included.
How do I connect Gong?
In Modem, go to Settings, then Integrations, then Gong, and authorize your Gong workspace. The setup docs at modem.dev/docs/integrations/gong cover the details.
Try Modem with Gong
Connect Gong in a few minutes and see your first topics form. Free to start, and support@modem.dev answers questions either way.