Changelog: September 15

Changelog

September 15, 2026

Auth & Onboarding

Enterprise SSO and SCIM. Require SAML sign-on for your verified domains and sync members and roles automatically, on the Enterprise plan. SSO docs

Modem in ChatGPT. Add the Modem plugin from the ChatGPT plugin directory and ask it what your users are saying, without leaving ChatGPT. Add Modem in ChatGPT
Agent activity. Review every action the agent took and what came back, in one audit log. See activity
Remembered approvals. Approve an agent action once, for the session, or permanently, and revoke it whenever you want. Agent docs

Automation usage. A new Automations tab under Usage shows what each automation spent and found, day by day, for this and past billing periods. See your usage

Sources. Open the conversations and tickets behind any topic and filter them by company, person, source, or state. See your Sources

Front. Bring your shared-inbox conversations into Modem. In beta. Front docs
Canny. Feature requests and comments from your Canny boards cluster with the rest of your feedback. Canny docs
Fathom. Fathom call transcripts come in, so the agent can tie what a customer said on a call to a topic. Fathom docs
Microsoft Teams. Channel conversations from Teams are now a source, ingested the same way as Slack. Microsoft Teams docs
Sentry. User Feedback reports show up in your topics next to your other sources. Sentry docs

Auto-triage feedback, keep your backlog current, and close the loop, all on autopilot.