Where to Use It
Dashboard
There are two ways to use the agent in the Modem dashboard:- Full-screen. Click Agent in the sidebar for a dedicated, full-screen chat experience.
- Sidebar. From any page, click Agent in the top-right corner to open the agent as a sidebar panel. The agent stays open as you navigate, so you can chat while you work.
Slack
DM the Modem bot or @mention it in any channel where it’s been added. The agent responds in-thread.Only members of your Modem organization can interact with the Modem bot on Slack. See the Slack integration
page for details on authorization and auto-join.
What It Can Do
Modem data
The agent has full access to your organization’s data in Modem. It can search, analyze, and take action on:- Topics. Search and filter by type, priority, or time range. Update fields, merge related topics, and summarize trends across sources.
- Discussions. Query individual conversations within topics and trace them back to their source channel.
- People. Look up profiles, merge duplicates, update details, and trigger enrichment.
- Companies. Create companies, add people, update details, and trigger enrichment.
- Automations. Create scheduled or event-triggered automations, then edit, pause, resume, run immediately, or delete them.
External tools
The agent can also read from and write to your connected integrations:- Linear. Create and update issues, add comments, search the backlog.
- Slack. Post messages and summaries to channels, DM individual users.
- GitHub. Query issues, pull requests, and discussions.
- Coding agents. Delegate implementation tasks to Cursor or Devin.
- Custom tools (MCP). Use any external tools you’ve connected via MCP servers.
Built-in tools
The agent also has a few general-purpose tools that don’t require any integration setup:- Web search. Search the web to supplement its answers with up-to-date information.
- Image generation. Generate images from text descriptions, useful for drafting visuals or diagrams.
Advanced Examples
The agent is most powerful when it combines your Modem data with external tools in a single workflow. Instead of manually cross-referencing feedback, triaging issues, and notifying stakeholders, you can ask the agent to do it all at once.Weekly feedback digest
Pair the agent with an automation to get recurring summaries or react to new events without reading every message. Set this as a weekly automation and Modem will deliver the digest to your inbox every Monday.High-priority topic alerts
The agent can also create event automations that react as soon as something changes in Modem or GitHub.Backlog grooming
The agent can cross-reference user feedback with your Linear backlog to find gaps, duplicates, and priority mismatches.Modem Agent: I found 14 bug report topics from the last 2 weeks. Here’s what I did:
- Created 3 new issues: Export timeout (8 reports), mobile crash on Android 14 (4 reports), broken CSV import (3 reports)
- Flagged 2 priority mismatches: ENG-341 “OAuth token refresh failure” is marked Low but has 12 complaints this week. ENG-289 “Search returns stale results” is Medium but 6 users reported it in the last 3 days.
- Already tracked: 9 topics already had linked Linear issues.
Personalized release notes
You shipped a feature, but who asked for it? The agent can trace feedback back to specific users and draft targeted announcements.Modem Agent: 23 users requested dark mode over the past 6 months. Here are the top requesters:Draft release note for Sarah: “Remember when you mentioned eye strain during those late-night debugging sessions? Dark mode is here.”
- Sarah at Acme Corp (3 requests): Mentioned eye strain during late-night debugging sessions
- DevTeam at StartupXYZ (2 requests): Wanted it for customer demos to match their brand
- Marcus (Discord): Asked specifically about OLED battery savings
Identify product champions
The agent can analyze engagement patterns to find your most active and invested users, perfect for beta programs, case studies, or advisory boards.Modem Agent: Here are your top engaged users from Q1, ranked by message volume and topic participation:All three have discussed API-related topics. Want me to draft an invite message?
- Jake at Dataflow (47 messages, 12 topics): Frequent feature requester, especially around API and webhooks. Already using your REST API extensively.
- Priya at Orion Labs (38 messages, 9 topics): Active in #support and #feedback. Reports detailed bug reproductions with logs.
- Chris at Novexa (31 messages, 8 topics): Power user in Discord. Helps other users troubleshoot and has asked about programmatic access twice.
Related
Topics
How topics are discovered and organized.
Automations
Run AI prompts on a schedule or after specific events.