The Modem Agent

The Modem Agent is an AI assistant that can answer questions about your user feedback, find patterns, and take action. Think of it like having ChatGPT or Claude, but with direct access to all of your Modem data — topics, discussions, people, companies — and the ability to read from and write to external tools like Linear, Slack, and GitHub. You describe what you need in plain language, and the agent queries your data, reasons over it, and executes actions on your behalf.

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Where to Use It

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Dashboard

There are two ways to use the agent in the Modem dashboard:

• Full-screen. Click Agent in the sidebar for a dedicated, full-screen chat experience.
• Sidebar. From any page, click Agent in the top-right corner to open the agent as a sidebar panel. The agent stays open as you navigate, so you can chat while you work.

When the sidebar is open, the agent is aware of the page you’re on and the data you’re looking at. On list pages — like Topics or People — you can check specific rows and those items are automatically added to the agent’s context. Think of it like selecting code in an IDE before asking a question: the agent knows exactly what you’re referring to.

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Slack

DM the Modem bot or @mention it in any channel where it’s been added. The agent responds in-thread. In both the dashboard and Slack, the agent maintains context within a conversation, so you can ask follow-up questions to drill into results.

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What It Can Do

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Modem data

The agent has full access to your organization’s data in Modem. It can search, analyze, and take action on:

• Topics. Search and filter by type, priority, or time range. Update fields, merge related topics, and summarize trends across sources.
• Discussions. Query individual conversations within topics and trace them back to their source channel.
• People. Look up profiles, merge duplicates, update details, and trigger enrichment.
• Companies. Create companies, add people, update details, and trigger enrichment.
• Scheduled tasks. Create, edit, pause, resume, run immediately, or delete scheduled tasks.

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External tools

The agent can also read from and write to your connected integrations:

• Linear. Create and update issues, add comments, search the backlog.
• Slack. Post messages and summaries to channels, DM individual users.
• GitHub. Query issues, pull requests, and discussions.
• Coding agents. Delegate implementation tasks to Cursor or Devin.
• Custom tools (MCP). Use any external tools you’ve connected via MCP servers.

Some actions require confirmation before the agent executes them. See advanced examples below.

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Built-in tools

The agent also has a few general-purpose tools that don’t require any integration setup:

• Web search. Search the web to supplement its answers with up-to-date information.
• Image generation. Generate images from text descriptions, useful for drafting visuals or diagrams.

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Advanced Examples

The agent is most powerful when it combines your Modem data with external tools in a single workflow. Instead of manually cross-referencing feedback, triaging issues, and notifying stakeholders, you can ask the agent to do it all at once.

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Weekly feedback digest

Pair the agent with a scheduled task to get a recurring summary without reading every message. Set this as a weekly scheduled task and Modem will deliver the digest to your inbox every Monday.

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Backlog grooming

The agent can cross-reference user feedback with your Linear backlog to find gaps, duplicates, and priority mismatches.

Modem Agent: I found 14 bug report topics from the last 2 weeks. Here’s what I did:

• Created 3 new issues: Export timeout (8 reports), mobile crash on Android 14 (4 reports), broken CSV import (3 reports)
• Flagged 2 priority mismatches: ENG-341 “OAuth token refresh failure” is marked Low but has 12 complaints this week. ENG-289 “Search returns stale results” is Medium but 6 users reported it in the last 3 days.
• Already tracked: 9 topics already had linked Linear issues.

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Personalized release notes

You shipped a feature, but who asked for it? The agent can trace feedback back to specific users and draft targeted announcements.

Modem Agent: 23 users requested dark mode over the past 6 months. Here are the top requesters:

• Sarah at Acme Corp (3 requests): Mentioned eye strain during late-night debugging sessions
• DevTeam at StartupXYZ (2 requests): Wanted it for customer demos to match their brand
• Marcus (Discord): Asked specifically about OLED battery savings

Draft release note for Sarah: “Remember when you mentioned eye strain during those late-night debugging sessions? Dark mode is here.”

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Identify product champions

The agent can analyze engagement patterns to find your most active and invested users, perfect for beta programs, case studies, or advisory boards.

Modem Agent: Here are your top engaged users from Q1, ranked by message volume and topic participation:

• Jake at Dataflow (47 messages, 12 topics): Frequent feature requester, especially around API and webhooks. Already using your REST API extensively.
• Priya at Orion Labs (38 messages, 9 topics): Active in #support and #feedback. Reports detailed bug reproductions with logs.
• Chris at Novexa (31 messages, 8 topics): Power user in Discord. Helps other users troubleshoot and has asked about programmatic access twice.

All three have discussed API-related topics. Want me to draft an invite message?

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