Skip to main content
The Discord integration captures messages from your Discord servers and feeds them into Modem for analysis. It’s designed for products and companies that engage their user community on Discord.
The Discord integration is currently capture-only. Unlike the Slack integration, you can’t interact with the Modem Agent from Discord yet. Follow the Modem X account or blog for updates.

​
Prerequisites

  • Permission to add bots to the Discord server you want to connect
  • Owner or admin role in your Modem organization

​
Setup

1

Start the connection

Go to Settings → Integrations → Discord in your Modem dashboard and click Connect Discord.
2

Authorize the bot

You’ll be redirected to Discord to authorize the Modem bot. Select the server you want to connect and click Authorize.
3

Subscribe to channels

Back in Modem, you’ll see a list of channels from your server. Toggle on the channels you want Modem to monitor. See Choosing Channels below.
4

Wait for sync

Modem will backfill up to 90 days of message history from your selected channels, then listen for new messages in real time.

​
Choosing Channels

Channels are not monitored by default. You subscribe to individual channels from Settings → Integrations → Discord, where each channel has a toggle. When you subscribe to a channel, Modem automatically starts a backfill of recent history. Supported channel types:
  • Text channels
  • Forum channels (each post becomes a trackable conversation with its replies)
  • Announcement channels
Subscribing to a channel also captures all threads within it.
  • #support or #help: Community support requests
  • #feedback or #suggestions: Feature requests and ideas
  • #bugs or #bug-reports: User-reported issues
  • Forum channels for structured discussions and Q&A

​
Channels to Avoid

  • Team-only or moderator channels (unless relevant)
  • Bot command channels
  • Off-topic or meme channels (high noise, low signal)
Start with a few key channels and expand based on what’s useful. You can adjust channel selection anytime.

​
Troubleshooting

  • Verify the bot has been added to your server
  • Check that the channel is toggled on in Settings → Integrations → Discord
  • For private channels, ensure the bot role has permission to view the channel
The bot can only see channels it has permission to access. Check:
  • Channel-specific permission overrides
  • Category permissions
  • Role permissions for the Modem bot
Discord doesn’t expose user email addresses through its API. Person profiles will include username and display name, but not email.
Backfills process channels sequentially with delays between each to avoid Discord rate limits. High-volume channels with 90 days of history may take several minutes. Check backfill status in Settings → Integrations → Discord.

​
Disconnecting

To disconnect a Discord server:
  1. Go to Settings → Integrations → Discord
  2. Click Disconnect next to the server
To fully remove the bot from your Discord server:
  1. Open your Discord server settings
  2. Go to Integrations → Bots
  3. Find Modem and click Remove
Historical data remains in Modem after disconnecting.