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The email integration lets you capture feedback sent via email, routing it into Modem alongside your other data sources. Emails are analyzed and categorized like messages from any other source.
Email integration is currently in beta. Features and behavior may change.

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Prerequisites

  • A Modem organization

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Setup

1

Enable email integration

Go to Settings → Integrations → Email and click Enable.
2

Get your inbound address

Modem generates a unique inbound email address for your organization. You can optionally add a prefix (like bugs or support) to make it more readable: your-prefix-a1b2c3d4e5@inbox.modem.dev
3

Start sending emails

Send emails directly to your Modem inbound address, or CC/BCC it on existing conversations to capture them.

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People Matching

Email addresses are key identifiers for linking people across platforms. If a user emails from jane@acme.com and has the same email in Slack, they’re linked into a single person profile. Email domains also help with company association.

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Troubleshooting

  • Check that you’re sending to the correct Modem inbound address - Test by sending a test email directly to the inbound address
  • Email threading relies on subject lines and message references - Preserve subject lines and reply chains for best results

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Disconnecting

To stop capturing emails:
  1. Stop sending to or CC/BCC-ing the Modem inbound address
  2. In Modem: Settings → Integrations → Email → Disable
Historical email data remains in Modem after disconnection.