All updates
Changelog
April 7, 2026
Modem changelog, April 7, 2026
Topics
- Advanced filters. Build complex filter combinations on the topics list. Topics guide
- Team-involved indicator. The list flags topics your team has already responded to. Topics guide
- Redesigned topic detail. A cleaner layout with improved chat threading.
- Inline category and issue-type edits. Edit a topic's category and issue type from the detail page.
- Promote a conversation into a topic. Turn any conversation group into its own topic. Topics guide
Agent
- Edit automations with the agent. Create or tweak automations with the agent. Automations docs
- Agent memory across chats. The agent saves and recalls memories you set from one conversation to the next. Agent docs
Integrations
- Intercom. Connect Intercom to bring support conversations into Modem. Intercom docs
- Slack suffix auto-join. Slack auto-join matches channel suffixes, not just prefixes. Slack docs
- Public ingest API. Send messages from custom sources into Modem. API reference
More
- Emoji shortcodes. Shortcodes like :rocket: render as real emoji.
- Company avatars on tooltips. Company avatars show correctly on people tooltips.
- Early Adopter Program. Owners can opt in from settings to get new features first.
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