People
How People Are Created
When Modem ingests messages from your connected platforms, it creates profiles for each message author. As more data flows in, these profiles are enriched with activity from across your sources: messages, topic contributions, feedback patterns, and company associations.Cross-Platform Identity
Users often show up on multiple platforms with different usernames and avatars. Modem connects these identities automatically when they share an email address. When a new account’s email already belongs to a person, Modem adds the account to that person’s profile. Accounts without a matching email appear as separate people. You can merge them manually from the dashboard (see Merging People below). Each person profile tracks which platform identities are linked to it, so you can always see where someone is active.Person Profiles
Click on any person in the People list to see their full profile.
You can mark people as VIP through the Modem Agent or the API to flag high-priority contacts.
Browsing People
Navigate to People in your dashboard to see all users across your data sources. Each row shows the person’s name, message count, last seen date, connected platforms, current company, and a 25-week activity chart. Sort by:- Last seen (default). Most recently active people first.
- Message count. Most prolific contributors first.
- Search. Find people by name or email address.
- Ecosystem. Filter by technology tags (e.g. React, Python).
Merging People
When the same person appears as separate profiles on different platforms, you can merge them into one. Select multiple people from the list and choose a target profile to merge into. The merged profile consolidates all identities, messages, and activity. Modem records each merge in an audit trail. You can’t revert a merge from the dashboard, the agent, or the API yet.Enriching People
Modem can discover additional information about a person, like their LinkedIn profile, GitHub account, title, and technology expertise. Trigger enrichment from a person’s profile page. It runs asynchronously and updates the profile when complete. You can also ask the Modem Agent to enrich profiles:Enrichment must be started by a signed-in user. It isn’t available through API keys.
Companies
Companies represent organizations that your users belong to. They give you an account-level view of engagement by aggregating activity across all the people associated with that organization.How Companies Are Created
Modem creates companies automatically from two signals: the Slack workspace a user belongs to, and the work email domain of authors on any connected source. Modem skips free email providers such as gmail.com. You can also create companies manually from the dashboard.Company Profiles
Click on any company in the Companies list to see its full profile.
You can mark companies as VIP through the Modem Agent or the API to flag high-priority accounts.
Browsing Companies
Navigate to Companies in your dashboard to see all organizations across your data sources. Sort by:- Last seen (default). Most recently active companies first.
- Person count. Companies with the most known contacts first.
- Message count. Companies with the most feedback first.
- Search. Find companies by name or domain.
Enriching Companies
Modem can discover a company’s description, website, industry, size, and social profiles. The company page has no enrich button yet, so ask the Modem Agent instead. Enrichment runs asynchronously and updates the profile when complete.Enrichment must be started by a signed-in user. It isn’t available through API keys.
Asking the Agent
The Modem Agent can query, update, and enrich both people and companies. A few examples:Related
Topics
See what topics people are discussing.
The Modem Agent
Ask questions and take action using natural language.