Quickstart

Get started with Modem by connecting a data source and exploring your user feedback. The whole process takes about five minutes.

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Prerequisites

• A Modem account (sign up here if you haven’t already)
• Access to at least one communication platform (Slack, Discord, or GitHub)

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Step 1: Create Your Organization

After signing up, you’ll create an organization. This is the workspace where your data sources, team members, and settings live.

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Step 2: Connect a Data Source

Next, you’ll be asked to connect at least one data source. Start with wherever your users communicate most. Each integration uses OAuth, so you’ll be redirected to authorize Modem. After connecting, you’ll select which channels or repositories Modem should monitor.

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Step 3: Watch Your Data Come In

After connecting, Modem begins ingesting data. You should see data populate your account within about a minute and continue streaming in from there. You’ll land on the main dashboard where you can start exploring right away.

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Step 4: Explore Your Data

Here’s what you’ll find in the dashboard:

• Topics. AI-discovered conversation themes. Modem groups related messages into topics, even across different channels and platforms.
• People. Everyone who’s interacted across your connected sources, with their feedback history, engagement patterns, and associated companies.
• Companies. Organizations identified from your connected sources, with aggregated feedback and engagement across their people.

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Step 5: Use the Agent

The Modem Agent lets you explore your data and take action using natural language. Open it from the dashboard or talk to it directly in Slack via DM or @mention. It can create tickets, delegate tasks to coding agents, draft release notes, and more. See The Modem Agent for the full list of capabilities.

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Next Steps